Refund policy

Returns and Refunds

Items may be returned within 15 days of delivery, in original and unused condition, for a one-for-one exchange or a full refund of the purchase price. Your return must be postmarked within that 15-day window.

Return shipping is the customer's responsibility. Original shipping and transaction processing fees (3%) are not refundable.

Custom Quilts and quilts that have had modifications from the standard design (sewn footbox, couples mod) may be returned for credit, subject to a 15% restocking fee.

To start a return, email thejacks@jacksrbetter.mom with your order number.